Once approved, the following requirements apply
Agreement
Suppliers must enter into a formal agreement with Wolseley UK. This legally binding document will include the terms and conditions under which trading will be done.
Electronic Trading
Wolseley UK require electronic trading with suppliers, using either EDI/XML or a Web based system. The sophistication of these systems will vary from simple to complex but the exchange of orders and invoices, as a minimum, must be enabled. Suppliers who do not have current arrangements will be offered advice over suitable systems.
Supply Performance
Wolseley UK will specify exact delivery parameters that will be constantly monitored and reviewed. Late and partial deliveries may result in penalty clauses being invoked and the status of the supply agreement being critically examined. Wolseley has high standards of service and a sophisticated logistics system. Failure to supply can be ‘business critical’ and is unacceptable.
Quality Policy
All products supplied must meet an agreed quality standard and, where appropriate, be tested and approved by independent bodies. All products must be of ‘professional’ quality so as to maintain the strong relationship between Wolseley UK and customers. Suppliers must demonstrate a fully functional returns policy and have in place an after-sales service to support products sold.
Product Promotion
Suppliers will be expected to contribute with finance and/or resources towards the promotion of their products to the benefit of both parties. This support may entail product training, information support, catalogues, point of sale, contributions to the cost of publicity material, events and, where appropriate, customer schemes such as the Extra Customer Club.
Product Development
Suppliers may be asked to demonstrate their commitment to a development programme designed to introduce enhancements, improvements and innovations to their area of interest and in business processes.