How to contact us

Get in touch

Our highly experienced, award winning Online Support Team are available 7 days a week.

Working alongside our national branch network and supply chain our dedicated team can help you every step of the way. Through our get in touch button, you can read relevant support articles, Live Chat with one of our experts or email a member of our online support team. Whether you require assistance with managing your account or looking to click and collect an order, our Get in touch button makes it easier for you to get in touch with a member of our team.

Live chat

Have a quick question? Use our Live chat function to talk to a member of our team. You can find easy how to guides and support articles to provide instant answers to your everyday questions.

Email

Send our Online Support Team an email directly from our Get in touch button. You'll receive an immediate response to confirm we have received your email and a unique case number to help speed up support and guidence.

Phone

Looking to speak to a member of the team? Our Support team are available to talk to 7 days a week. Call them on 0344 891 0196.

Information

Browse our Learn More knowledge base for articles and must have advice and guidence. We can help you navigate to the right page on our website, find the right information, when you need it most.

How our Online support team can help

We handle all queries relating to:

  • Registration and log in
  • Opening a trade account
  • My Account features
  • Orders
  • Going Paperless
  • Online tools
Phone opening times

Monday - Friday 7.30am - 8.00pm

Saturday 8.00am - 5.00pm

Sunday 10.00am - 1.00pm

Live chat opening times

Monday - Friday 8.00am - 6.00pm

Saturday 8.00am - 5.00pm

Sunday 10.00am - 1.00pm

Other teams that can help you

In additional to contacting our online support team here are a few extra contacts to help you on your way.

  • Got a technical question about a product? Contact your local branch for specialist product knowledge. Find your local branch here.
  • Have a question about an invoice or credit? Contact accounts on 0344 8330433
  • Looking for support in arranging a deliver outside the UK? Contact Export on 01329227995 or email a member of the team [email protected]
  • Part of our extra loyalty scheme and require assitance? For general enquiries and if you need to reset your password please contact [email protected]. If you would like to speak to a member of the team please call 0330 134 0115.