For general technical queries, please contact your local branch. You can find your local branch here
Alternatively, if you have a technical enquiry about a product or its application, our knowledgeable Technical Support Team is here to help you. Dedicated teams are available for both refrigeration and air conditioning products which cover:
Advice on applications
Product selection and duty calculations
After sales service
Trouble shooting and problem solving
Parts identification
Where required, engineers may visit the site to assist in resolving queries.
Selection Spares & Capital Equipment and Materials
Contact your Regional Engineer
Midlands – 01926 705 069
South – 01179 165 694
North & Scotland – 07796 993 202
London & South East – 07713 696 035
Lines open:
8.00am - 5.00pm Monday to Friday
Pre/After Sales Support, System Design & Application, Field visits & Commissioning
Contact your Regional Engineer
North – 0161 874 8095
South – 01635 568 302
Lines open:
8.00am - 5.00pm Monday to Friday
Email: acsupport@wolseley.co.uk
If you have an urgent requirement outside our normal branch business hours, call our 24 Hour Call-Out Service hotline:
Call 08445 000 000 - Please note – for emergency use only
Hours of operation
Monday to Friday - from 5:00pm to 7:30am
Saturday, Sunday and Bank Holidays - 24-hour service
Charges
The cost of using the Out of Hours emergency service is currently:
Standard Call Out Charge: £75 minimum (per callout)
Standard Delivery Charge: £125 minimum (per shipment)
Normally, the required goods will be available for collection from a specific branch location.
What to do?
1. Dial the special Out of Hours hotline number: 08445 000 000
2. Please give the following information to the operator:
Your full name
Your company name and address
Telephone number (where we can contact you)
3. The operator will then contact our member of staff on duty. They will call you back immediately to confirm…
a) We are responding to your request;
b) The details of your requirements;
c) The time that the goods will be available for collection;
d) The location of the branch where the goods can be collected.
e) If you wish is to deliver to site, the location for delivery.
4. If there is no reply to your initial call within 30 minutes, please re-dial the Out of Hours hotline number.
Please note – for emergency use only
The Out of Hours hotline number should only be used emergency requirements out of normal opening hours.
Standard terms and conditions apply.
Service subject to stock availability
