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Technical help

For general technical queries, please contact your local branch. You can find your local branch here

Alternatively, if you have a technical enquiry about a product or its application, our knowledgeable Technical Support Team is here to help you. Dedicated teams are available for both refrigeration and air conditioning products which cover:

  • Advice on applications

  • Product selection and duty calculations

  • After sales service

  • Trouble shooting and problem solving

  • Parts identification

Where required, engineers may visit the site to assist in resolving queries.

Refrigeration field technical support

Selection Spares & Capital Equipment and Materials

Contact your Regional Engineer

  • North - 07796 993 202

  • Central - 07796 933 201

  • South – 07808 884 724

Lines open:

8.00am - 5.00pm Monday to Friday

Email: [email protected]

Air conditioning field technical support

Pre/After Sales Support, System Design & Application, Field visits & Commissioning

Contact your Regional Engineer

  • North – 0161 874 8095

  • South – 01635 568 302

Lines open:

8.00am - 5.00pm Monday to Friday

Email: [email protected]

24 Hour Call Out Service – * Available to climate center customers only *