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Technical help

For general technical queries, please contact your local branch. You can find your local branch here

Alternatively, if you have a technical enquiry about a product or its application, our knowledgeable Technical Support Team is here to help you. Dedicated teams are available for both refrigeration and air conditioning products which cover:

  • Advice on applications

  • Product selection and duty calculations

  • After sales service

  • Trouble shooting and problem solving

  • Parts identification

Where required, engineers may visit the site to assist in resolving queries.

Refrigeration field technical support

Selection Spares & Capital Equipment and Materials

Contact your Regional Engineer

  • North - 07796 993 202

  • Central - 07796 933 201

  • South – 07808 884 724

Lines open:

8.00am - 5.00pm Monday to Friday


Air conditioning field technical support

Pre/After Sales Support, System Design & Application, Field visits & Commissioning

Contact your Regional Engineer

  • North – 0161 874 8095

  • South – 01635 568 302

Lines open:

8.00am - 5.00pm Monday to Friday


24 Hour Call Out Service – * Available to climate center customers only *

If you have an urgent requirement outside our normal branch business hours, call our 24 Hour Call-Out Service hotline:

Call 08445 000 000 - Please note – for emergency use only

Hours of operation

Monday to Friday - from 5:00pm to 7:30am

Saturday, Sunday and Bank Holidays - 24-hour service


The cost of using the Out of Hours emergency service is currently:

Standard Call Out Charge: £75 minimum (per callout)

Standard Delivery Charge: £125 minimum (per shipment)

Normally, the required goods will be available for collection from a specific branch location.

What to do?

  • 1. Dial the special Out of Hours hotline number: 08445 000 000

  • 2. Please give the following information to the operator:

  • Your full name
    Your company name and address
    Telephone number (where we can contact you)

  • 3. The operator will then contact our member of staff on duty. They will call you back immediately to confirm…

  • a) We are responding to your request;
    b) The details of your requirements;
    c) The time that the goods will be available for collection;
    d) The location of the branch where the goods can be collected.
    e) If you wish is to deliver to site, the location for delivery.

  • 4. If there is no reply to your initial call within 30 minutes, please re-dial the Out of Hours hotline number.

  • Please note – for emergency use only

  • The Out of Hours hotline number should only be used emergency requirements out of normal opening hours.

  • Standard terms and conditions apply.

  • Service subject to stock availability