For general technical queries, please contact your local branch. You can find your local branch here

Alternatively, if you have a technical enquiry about a product or its application, our knowledgeable Technical Support Team is here to help you. Dedicated teams are available for both refrigeration and air conditioning products which cover:

• Advice on applications

• Product selection and duty calculations

• After sales service

• Trouble shooting and problem solving

• Parts identification

Where required, engineers may visit the site to assist in resolving queries.

Selection Spares & Capital Equipment and Materials

Contact your Regional Engineer

• Midlands – 01926 705 069

• South – 01179 710 778

• North & Scotland – 07796 993 202

• London & South East – 01582 696 035

Lines open:

8.00am - 5.00pm Monday to Friday

Email: refrigerationsupport@wolseley.co.uk

Pre/After Sales Support, System Design & Application, Field visits & Commissioning

Contact your Regional Engineer

• North – 0161 874 8095

• South – 01635 568 302

Lines open:

8.00am - 5.00pm Monday to Friday

Email: acssupport@wolseley.co.uk

If you have an urgent requirement outside our normal branch business hours, call our 24 Hour Call-Out Service hotline:

Call 08445 000 000 - Please note – for emergency use only

Hours of operation

Monday to Friday - from 5:00pm to 7:30am

Saturday, Sunday and Bank Holidays - 24-hour service

Charges

The cost of using the Out of Hours emergency service is currently:

Standard Call Out Charge: £75 minimum (per callout)

Standard Delivery Charge: £125 minimum (per shipment)

Normally, the required goods will be available for collection from a specific branch location.

What to do?

• 1. Dial the special Out of Hours hotline number: 08445 000 000

• 2. Please give the following information to the operator:

• Your full name
  Your company name and address
  Telephone number (where we can contact you)

• 3. The operator will then contact our member of staff on duty. They will call you back immediately to confirm…

• a) We are responding to your request;
  b) The details of your requirements;
  c) The time that the goods will be available for collection;
  d) The location of the branch where the goods can be collected.
  e) If you wish is to deliver to site, the location for delivery.
  

• 4. If there is no reply to your initial call within 30 minutes, please re-dial the Out of Hours hotline number.

• Please note – for emergency use only

• The Out of Hours hotline number should only be used emergency requirements out of normal opening hours.

• Standard terms and conditions apply.

• Service subject to stock availability