Can I apply for a Trade Account online and are my details secure?
To open a trade cash account, please register online today and it will take you less than two minutes to complete, click here and select the most relevant options to you.
To open a trade credit account, please download our ‘credit account application form’ and then follow the instructions contained within the application form.
Wolseley UK is committed to the online security and privacy of all users. Please visit our security, privacy and cookies policy for more information.
How do I find a product online if I don’t know the product code?
You can search for products online by clicking on the appropriate product categories i.e. boilers and then use the selections and filters found on the left hand side of the page, to refine your search. Alternatively, you can enter ‘keywords’ and select the appropriate product ‘category’ within the search bar found within the header of every page.
We also offer a range of online tools, which make product selection simple, these include PartsArena, Radiator selector and heat loss calculator and our Shower selector. To help you find the products you order most, you can benefit from ‘My Most Ordered’ and ‘Order Status’ where you can re-order your usual products in less time, and with less hassle.
Please visit our ‘Benefits’ pages to find out more or alternatively please contact our Online Support Team on 0344 891 0196.
I need a product that I cannot find on your website, can you order this product for me?
Yes, providing the product isn’t obsolete and is still available from the relevant supplier. The order will need to be placed via your local branch or if outside of branch working hours, contact our Online Support Team on 0344 891 0196. Some suppliers may charge a delivery fee - a member of the online support team will be in touch to confirm availability and any associated costs. You can search for your local branch using our online Branch Locator.
I have found the product I want to order online, but it says ‘We will confirm availability in 24 hours’, what does this mean?
The product is not currently stocked by us, but the online support team will enquire directly with the manufacturer to source it for you. Some manufacturers may charge a delivery fee, but we will be in touch within 24 hours to confirm availability and any associated costs (if applicable). If you have any questions, please contact our Online Support Team on 0344 891 0196.
I used product upload, but it says my product is a ‘SPECIAL’ and doesn’t show a price, what does this mean?
Special products are products we don’t currently stock or hold prices for, but we can source directly from the manufacturer. A member of the online support team will be in touch within 24 hours to confirm availability, price and delivery costs (if applicable). If you have any questions, please contact our Online Support Team on 0344 891 0196.
Where can I find technical information / dimensions on products?
This information can be found on the product details page, within the ‘Specification’ or ‘Downloads’ tab. Any documents stored within the ‘Downloads’ tab, can be viewed, downloaded, printed or emailed. If you require further information, please contact your local branch, you can find your local branch using our online Branch Locator or alternatively contact our Online Support Team on 0344 891 0196. If we are unable to answer your question we will advise you to contact the manufacturer and seek advice from their dedicated technical support team.
Where do I find health and safety data sheets for products?
These can be found on the product details page, within the ‘Downloads’ tab, where they can be viewed, downloaded, printed or emailed. If the relevant health and safety data sheet is not listed then please contact our Online Support Team on 0344 891 0196 who will be able to provide the documents you require.
How do I order a brochure?
Click here to view our available brochures online or order to receive a copy in the post.
How do I check stock on the website?
You can check live branch stock availability on over 200,000 products, in any of our branches nationwide. The real time stock check ensures you see the most accurate and up to date stock availability. To check stock, click ‘Check stock availability’ from the product details page, alternatively stock availability is displayed once products have been added to your basket.
If we need to contact the supplier, our Online Support Team will confirm the earliest collection or delivery date as soon as possible.
Please visit our ‘Stock Information’ page to find out more or alternatively please contact our Online Support Team on 0344 891 0196.
How do I compare products on the website?
You can compare the key features of up to four products at any time; this allows you to find the product that meets your requirements. From any product list page, i.e. radiators, click the ‘Add to compare’ box below the product image of the products you wish to compare. They will then be visible in the compare box within the display products header, then click ‘Compare >’ to view the product comparisons.
If you require further product information, this can be found on the product information pages, within the ‘Specification’ and ‘Download’ tabs. Alternatively, please contact your local branch, you can find your local branch using our online Branch Locator or contact our Online Support Team on 0344 891 0196. If we are unable to answer your question we will advise you to contact the manufacturer and seek advice from their dedicated technical support team.
How do I place an order on the website?
Existing trade account customers and non-trade account customers can place an order online. You can choose to collect your order from one of our 500 branches or we can deliver to your home, office or site at a time that is convenient to you.
Our online tools, ‘My Lists’, ‘My Most Ordered’, ‘Order Status’, ‘My Quotes’, ‘Product Upload’ or ‘Quick Order’ help you order much quicker and with less hassle.
Please visit our ‘Benefits’ pages to find out more or alternatively please contact our Online Support Team on 0344 891 0196.
How can "My Account" benefit my business?
To save you the hassle of searching through loads of paperwork ‘My Account’ allows you to securely and conveniently manage your business online. You have total control over your account - set the appropriate limits and user permissions to meet your business needs in real time and check the status of your account or any orders, allowing you to efficiently manage your business.
Please visit our ‘Manage Your Business’ pages to find out more or alternatively please contact our Online Support Team on 0344 891 0196.
How do I find my local branch?
You can search for your local branch using our online Branch Locator, where you can view the branch details, such as address, local map, telephone number, fax number, email address and opening hours. Outside of branch working hours, contact our Online Support Team on 0344 891 0196.
Why does the website automatically log me out of my account?
This is for your own security; we have set a session timeout function on the website which will log you out automatically after 1 hour of inactivity in order to protect your online account.