Online Support Team

Coronavirus – Customer Support Centre service update. Find out more

Due to high demand our response time may be longer than normal, please bear with us, thank you for your patience.

Our highly experienced, award winning Online Support Team provide expert customer service and are available 7 days a week, from our UK customer support center in Ripon.

Working along side our national branch network and supply chain, our dedicated Online Support Team can help you every step of the way.

How we can help

We handle all queries relating to:

  • Registration and log in
  • Opening a trade account
  • My Account features
  • Orders
  • Going paperless
  • Online tools

Got a technical question about a product? Contact your local branch for specialist product knowledge


Get in touch

Use the Get in touch button on any page to find helpful guides, start a live chat or send an email to our support team.

Alternatively call us on 0344 891 0196

Phone & live chat opening times

Monday - Friday 7.30am - 8.00pm

Saturday 8.00am - 5.00pm

Sunday 10.00am - 1.00pm

How to guides
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