Privacy, security and cookie policies.

This Privacy Policy regulates the use by Wolseley UK Limited (“Wolseley UK”) of the information you provide when using the Wolseley website. It is to be read in conjunction with the terms and conditions of use of the site here". Wolseley UK is committed to the online privacy of all its users. This policy statement is designed to give a clear explanation of Wolseley UK’s data processing practices. Wolseley UK will be the data controller of any personal data that you submit when you register as a customer on the Wolseley website. Wolseley UK is registered with the Information Commissioner as a data controller under registration number Z6068171.

INFORMATION WE COLLECT FROM YOU

We will collect and process the following data about you:

  • Information you give us. This is information about you that you give us by filling in forms on our site www.wolseley.co.uk (our site) or by corresponding with us by phone, e-mail or otherwise. It includes information you provide when you register to use our site, subscribe to our service, search for a product, place an order on our site, [participate in discussion boards or other social media functions on our site, enter a competition, promotion or survey], and when you report a problem with our site. The information you give us may include your name, address, company, telephone/fax number, your email address, purchasing, credit or debit card details (where relevant), delivery address and personal information to identify you as an additional security measure (e.g. Mother’s Maiden Name).
  • We may ask you to provide us with information regarding your personal or professional interests, demographics, experiences with products purchased, and contact preferences in order to provide you with further correspondence about our products and services. You are not obliged to provide this information, and you can opt out of this correspondence during registration
  • Information we collect about you.With regard to each of your visits to our site we will automatically collect the following information:
    • technical information, including the Internet protocol (IP) address used to connect your computer to the Internet, your login information, browser type and version, time zone setting, browser plug-in types and versions, operating system and platform,;
    • information about your visit, including the full Uniform Resource Locators (URL), clickstream to, through and from our site (including date and time), products you viewed or searched for, page response times, download errors, length of visits to certain pages, page interaction information (such as scrolling, clicks, and mouse-overs), methods used to browse away from the page, and any phone number used to call our customer service number.
  • Information we receive from other sources.
    This is information we receive about you if you use any of the other websites we operate or the other services we provide. In this case we will have informed you when we collected that data if we intend to share those data internally and combine it with data collected on this site. We will also have told you for what purpose we will share and combine your data. We are working closely with third parties (including, for example, business partners, sub-contractors in technical, payment and delivery services, advertising networks, analytics providers, search information providers, credit reference agencies). We will notify you when we receive information about you from them and the purposes for which we intend to use that information.

USES MADE OF THE INFORMATION

We use information held about you in the following ways:

  • Information you give to us. We will use this information:
    • Our representatives may follow up, either by e-mail, phone or fax to people who have purchased goods from our site as part of our customer care procedures . From time to time, we may also use your information to contact you for market research purposes.
    • for registration purposes and to carry out our obligations arising from any contracts entered into between you and us and to provide you with the information, products and services that you request from us;
    • to provide you with information about other goods and services we offer that are similar to those that you have already purchased or enquired about;
    • to provide you, or permit selected third parties to provide you, with information about goods or services we feel may interest you. If you are an existing customer, we will only contact you by electronic means (e-mail or SMS) with information about goods and services similar to those which were the subject of a previous sale or negotiations of a sale to you. If you are a new customer, and where we permit selected third parties to use your data, we (or they) will contact you by electronic means only if you have consented to this. If you do not want us to use your data in this way, or to pass your details on to third parties for marketing purposes, please tick the relevant box situated on the form on which we collect your data (the [order form OR registration form]);
    • to notify you about changes to our service;
    • to ensure that content from our site is presented in the most effective manner for you and for your computer.
  • Information we collect about you. We will use this information:
    • to administer our site and for internal operations, including troubleshooting, data analysis, testing, research, statistical and survey purposes;
    • to improve products and services and our site to ensure that content is presented in the most effective manner for you and for your computer;
    • to allow you to participate in interactive features of our service, when you choose to do so;
    • as part of our efforts to keep our site safe and secure;
    • to measure or understand the effectiveness of advertising we serve to you and others, and to deliver relevant advertising to you;
    • to make suggestions and recommendations to you and other users of our site about goods or services that may interest you or them.
  • Information we receive from other sources. We will combine this information with information you give to us and information we collect about you. We will use this information and the combined information for the purposes set out above (depending on the types of information we receive).

Wolseley UK will use its best endeavours to protect the information you provide. Access to your information is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The servers that we store personally identifiable information on are kept in a secure environment.

To help us keep this information confidential you should:

  • Keep your password secret
  • Never distribute the URL’s for pages that you have looked at while logged in as a registered customer

Who we share the information with, and your choices:

When you use this site and have not advised us to the contrary, you are agreeing that we may use your personal information for the purposes set out in this policy statement.

DISCLOSURE OF YOUR INFORMATION

You agree that we have the right to share your personal information with:

  • Any member of our group, which means our subsidiaries, our ultimate holding company and its subsidiaries, as defined in section 1159 of the UK Companies Act 2006.
  • Selected third parties including:
    • business partners, suppliers and sub-contractors for the performance of any contract we enter into with them or you;
    • advertisers and advertising networks that require the data to select and serve relevant adverts to you and others. We do not disclose information about identifiable individuals to our advertisers, but we will provide them with aggregate information about our users (for example, we may inform them that 500 men aged under 30 have clicked on their advertisement on any given day). We may also use such aggregate information to help advertisers reach the kind of audience they want to target (for example, women in SW1). We may make use of the personal data we have collected from you to enable us to comply with our advertisers' wishes by displaying their advertisement to that target audience;
    • analytics and search engine providers that assist us in the improvement and optimisation of our site;
    • credit reference agencies for the purpose of assessing your credit score where this is a condition of us entering into a contract with you.

We will disclose your personal information to third parties:

  • In the event that we sell or buy any business or assets, in which case we will disclose your personal data to the prospective seller or buyer of such business or assets.
  • If Wolseley UK or substantially all of its assets are acquired by a third party, in which case personal data held by it about its customers will be one of the transferred assets.
  • If we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our terms of use [INSERT AS LINK TO WEBSITE'S TERMS OF USE] [or terms and conditions of supply [INSERT AS LINK TO WEBSITE'S TERMS AND CONDITIONS OF SUPPLY OF GOODS AND/OR SERVICES – BOTH TRADE AND CONSUMER] and other agreements; or to protect the rights, property, or safety of Wolseley UK, our customers, or others. This includes exchanging information with other companies and organisations for the purposes of fraud protection and credit risk reduction.]

WHERE WE STORE YOUR PERSONAL DATA

[The data that we collect from you will be transferred to, and stored at, a destination outside the European Economic Area ("EEA"). It will also be processed by staff operating outside the EEA who work for us or for one of our suppliers. This includes staff engaged in, among other things, the fulfilment of your order, the processing of your payment details and the provision of support services. By submitting your personal data, you agree to this transfer, storing or processing. We] will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this privacy policy.

All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted [using SSL technology]. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.

Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.

YOUR RIGHTS

You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at

Data Protection Officer
Wolseley UK Limited
The Wolseley Center
Harrison Way
Leamington Spa
Warwickshire
CV31 3HH
E-mail: webmaster@wolseley.co.uk

Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.

What’s is a Cookie?

A cookie is a small text file stored on your computer or your mobile device when you visit certain web pages. A cookie helps analyse web traffic or lets web site operators know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. Cookies do not contain personally identifiable information such as your home address, telephone number or credit card details. By using our website, you are agreeing to our Privacy and Cookies Policies and consent to the use of cookies by us as described in these policies.

What cookies do we use?

You can find more information about the individual cookies we use and the purposes for which we use them in the table below. We use the following terminology:

  • Session cookies – only last for the duration of your browsing session on the website. Your web browser would normally delete these when you close the browser.
  • Persistent cookies – these last longer than the browser session e.g. if you log into a website and then return to the website some days later, the website knows who you are and displays a welcome message to you. Persistent cookies enable this to happen.
  • First party cookies– these are set by us
  • Third party cookies– you may notice some cookies that aren't related to us. If you go on to a web page that contains embedded content, for example from YouTube, you may be sent cookies from these websites. We don't control the setting of these cookies, so we suggest you check the third-party websites for more information about their cookies and how to manage them.
Cookie name Description and purpose Session / persistent First / third party
Apache Default Apache cookie set by the HTTP server Session First party
JSESSIONID Default Java/JSP cookie that is created/sent when session is created Session
WC_ACTIVEPOINTER This cookie contains the value of the store ID of the session. This value is used to select the store to execute the command, if one is not specified on the URL. Session
WC_AUTHENTICATION_ID WebSphere Commerce uses a secure authentication cookie to manage authentication data. An authentication cookie flows only over SSL, and has a timestamped signature for increased security. This cookie is used to authenticate the user over SSL-connections. Session
WC_GENERIC_ACTIVITYDATA This cookie only exists if it is a generic user (-1002) session. This cookie stores the session values such as storeid, langid, contracts, etc. Session
WC_PERSISTENT This cookie is used to persist user ID, language ID, and currency for each store ID visited in the session. Multiple sets of identifiers can exist if the user visits more than one store Persistent
WC_SESSION_ESTABLISHED This cookie is created on the first request processed by WebSphere Commerce runtime. For example, a non-cache request Session
WC_USERACTIVITY_ID This is a user session cookie that flows between the browser and server over both SSL or non-SSL connection. It is used for user identification over non-SSL connections. It contains user session values such as login timeout, session identifier, etc. Session
__utma Used by Google analytics. Stores each user's amount of visits, and the time of the first visit, the previous visit, and the current visit Persistent
__utmb Used by Google analytics. Are used to check approximately how long you stay on a site: when a visit starts, and approximately ends Persistent
__utmc Used by Google analytics. Are used to check approximately how long you stay on a site: when a visit starts, and approximately ends Session
__utmt Persistent
__utmz Used by Google analytics. Stores where a visitor came from (search engine, search keyword, link) Persistent
_ceg.s Persistent
_ceg.u Persistent
_ga Persistent
_gat_UA-84875841-1
_gat_UA-84875841-9 Persistent
_gid Persistent
_hjIncludedInSample Session
cookiePolicyNotification Persistent
mt.v Persistent

Managing your cookies

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. You can delete cookies stored in your browser by using a function in your browser. Whilst this does not mean you won’t collect cookies in the future, it gives you freedom to delete your cookies after you have been online.

To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.

To opt out of being tracked by Google Analytics across all websites visit

Google analytics Opt Out page.

Please note that Wolseley is not responsible for the content of external websites.

This website contains links to other sites. Please be aware that Wolseley UK is not responsible for the privacy practices or content of such other sites and accordingly assumes no responsibility whatsoever in respect of such sites. Furthermore, Wolseley UK does not endorse any products and/or services featured on any third party site. You should exercise caution and look at the privacy statement applicable to the site in question.

Users have the option to subscribe to various email services, which we offer. Out of respect for the privacy of our users we present the option not to receive these types of communication.

If a user's personally identifiable information changes we will correct, update or remove that user's personal data as speedily as possible. You may request details of the personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. This fee will not exceed £10. If you would like a copy of the information held on you or would like us to, correct, amend or update your information please e-mail us at webmaster@wolseley.co.uk.