Wolseley UK Limited (“Wolseley”) respects your privacy and is committed to protecting your personal data. This privacy notice will inform you how we collect, use and look after your personal data. It is important that you read this privacy notice together with any other privacy notice or fair processing notice we may provide on specific occasions when we are collecting or processing personal data about you so that you are fully aware of how and why we are using your data. This privacy notice supplements the other notices and is not intended to override them.
See our Privacy Controls
Wolseley UK Limited is the controller and responsible for your personal data (collectively referred to as ”Wolseley”, “we”, “us” or “our” in this privacy notice). We have appointed a data privacy manager who is responsible for overseeing questions in relation to this privacy notice. If you have any questions about this privacy notice, including any requests to exercise your legal rights, please contact the data privacy officer using the details set out below.
Our full details are: Wolseley UK Limited, 2 Kingmaker Court, Warwick Technology Park, Gallows Hill, Warwick, CV34 6DY. (Company Number 636445)
Data Privacy Officer: firstname.lastname@example.org
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues ( www.ico.org.uk ). We would, however, appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us. If you notify us of any changes to your personal information we will correct, update or remove your data as speedily as possible. If you would like us to, correct, amend or update your information please e-mail us at email@example.com .
We may collect, use store and transfer the following different kinds of personal data about you:
Unless we have told you otherwise in a specific privacy notice, we do not collect any special categories of personal data about you. This includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data.
We use different methods to collect data from and about you including through:
We (and our trusted partners acting on our behalf) use information held about you in the following ways:
Our legitimate interests include:
We will share your personal information with the following bodies. Please note that we will never sell or rent our customer data to other organisations for marketing purposes:
We will not retain your data for longer than necessary for the purposes set out in this Policy. Different retention periods apply for different types of data. Please contact us if you require further details.
We’re committed to keeping your personal data secure and have put in place appropriate security measures to prevent your personal data from being accidentally lost, used or accessed in an unauthorised way, altered or disclosed. In addition, we limit access to your personal data to those employees, agents, contractors and other third parties who have a business need to know. They will only process your personal data on our instructions and they are subject to a duty of confidentiality. We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.
To help us keep your personal information secure you should:
To deliver products and services to you, it is sometimes necessary for Wolseley to share your data outside the European Economic Area ("EEA"). It will be processed by staff operating outside the EEA who work for us or for one of our suppliers. We will only do this if there are appropriate safeguards in place to make sure your personal data receives the same protection as when it is being processed inside the EEA. By submitting your personal data, you agree to this transfer, storing or processing.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to us over the internet or to our website; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have legal rights relating to your personal data. You can get more information on each of the rights we’ve summarised below by taking a look at the glossary in the bottom section of this privacy notice:
If you wish to exercise any of the rights set out above or if you have any questions or a complaint, please contact us at:
Data Privacy Officer
Wolseley UK Limited
2 Kingmaker Court
Warwick Technology Park
You will not have to pay a fee to access your personal data (or to exercise any of the other rights). However, we may charge a reasonable fee if your request is clearly unfounded, repetitive or excessive. Alternatively, we may refuse to comply with your request in these circumstances. We may need to request specific information from you to help us confirm your identity and ensure your right to access your personal data (or to exercise any of your other rights). This is a security measure to ensure that personal data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your request to speed up our response. We will do our best to respond to legitimate requests within one month. Occasionally it may take us longer than a month if your request is particularly complex or you have made a number of requests. In this case, we will notify you and keep you updated.
We recognise that some of the privacy law terminology can be a bit complicated, so we have set out below some further detail on some of the terms used in this policy:
Legitimate Interest means the interest of our business in conducting and managing our business to enable us to give you the best service/product and the best and most secure experience. We make sure we consider and balance any potential impact on you (both positive and negative) and your rights before we process your personal data for our legitimate interests. We do not use your personal data for activities where our interests are overridden by the impact on you (unless we have your consent or are otherwise required or permitted to by law).
Performance of Contract means processing your data where it is necessary for the performance of a contract to which you are a party or to take steps at your request before entering into such a contract. For example, where we are sending you a product you have purchased from us or where you have entered a competition on our website, we will be processing your personal data on the basis that it is necessary for us to do so in order to perform a contract between us.
Comply with a legal or regulatory obligation means processing your personal data where it is necessary for compliance with a legal or regulatory obligation that we are subject to.
You have the right to:
Wolseley UK will use its best endeavours to protect the information you provide. Access to your information is restricted in our offices. Only employees who need the information to perform a specific job are granted access to personally identifiable information. The servers that we store personally identifiable information on are kept in a secure environment.
To help us keep this information confidential you should:
When you use this site and have not advised us to the contrary, you are agreeing that we may use your personal information for the purposes set out in this policy statement.
DISCLOSURE OF YOUR INFORMATION
You agree that we have the right to share your personal information with:
We will disclose your personal information to third parties:
WHERE WE STORE YOUR PERSONAL DATA
All information you provide to us is stored on our secure servers. Any payment transactions will be encrypted [using SSL technology]. Where we have given you (or where you have chosen) a password which enables you to access certain parts of our site, you are responsible for keeping this password confidential. We ask you not to share a password with anyone.
Unfortunately, the transmission of information via the internet is not completely secure. Although we will do our best to protect your personal data, we cannot guarantee the security of your data transmitted to our site; any transmission is at your own risk. Once we have received your information, we will use strict procedures and security features to try to prevent unauthorised access.
You have the right to ask us not to process your personal data for marketing purposes. We will usually inform you (before collecting your data) if we intend to use your data for such purposes or if we intend to disclose your information to any third party for such purposes. You can exercise your right to prevent such processing by checking certain boxes on the forms we use to collect your data. You can also exercise the right at any time by contacting us at
Data Protection Officer
Wolseley UK Limited
2 Kingmaker Court
Warwick Technology Park
Our site may, from time to time, contain links to and from the websites of our partner networks, advertisers and affiliates. If you follow a link to any of these websites, please note that these websites have their own privacy policies and that we do not accept any responsibility or liability for these policies. Please check these policies before you submit any personal data to these websites.
What’s is a Cookie?
What cookies do we use?
You can find more information about the individual cookies we use and the purposes for which we use them in the table below. We use the following terminology:
|Cookie name||Description and purpose||Session / persistent||First / third party|
|Apache||Default Apache cookie set by the HTTP server||Session||First party|
|JSESSIONID||Default Java/JSP cookie that is created/sent when session is created||Session|
|WC_ACTIVEPOINTER||This cookie contains the value of the store ID of the session. This value is used to select the store to execute the command, if one is not specified on the URL.||Session|
|WC_AUTHENTICATION_ID||WebSphere Commerce uses a secure authentication cookie to manage authentication data. An authentication cookie flows only over SSL, and has a timestamped signature for increased security. This cookie is used to authenticate the user over SSL-connections.||Session|
|WC_GENERIC_ACTIVITYDATA||This cookie only exists if it is a generic user (-1002) session. This cookie stores the session values such as storeid, langid, contracts, etc.||Session|
|WC_PERSISTENT||This cookie is used to persist user ID, language ID, and currency for each store ID visited in the session. Multiple sets of identifiers can exist if the user visits more than one store||Persistent|
|WC_SESSION_ESTABLISHED||This cookie is created on the first request processed by WebSphere Commerce runtime. For example, a non-cache request||Session|
|WC_USERACTIVITY_ID||This is a user session cookie that flows between the browser and server over both SSL or non-SSL connection. It is used for user identification over non-SSL connections. It contains user session values such as login timeout, session identifier, etc.||Session|
|__utma||Used by Google analytics. Stores each user's amount of visits, and the time of the first visit, the previous visit, and the current visit||Persistent|
|__utmb||Used by Google analytics. Are used to check approximately how long you stay on a site: when a visit starts, and approximately ends||Persistent|
|__utmc||Used by Google analytics. Are used to check approximately how long you stay on a site: when a visit starts, and approximately ends||Session|
|__utmz||Used by Google analytics. Stores where a visitor came from (search engine, search keyword, link)||Persistent|
Managing your cookies
You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our site. You can delete cookies stored in your browser by using a function in your browser. Whilst this does not mean you won’t collect cookies in the future, it gives you freedom to delete your cookies after you have been online.
To find out more about cookies, including how to see what cookies have been set and how to manage and delete them, visit www.allaboutcookies.org.
To opt out of being tracked by Google Analytics across all websites visit
Please note that Wolseley is not responsible for the content of external websites.
This website contains links to other sites. Please be aware that Wolseley UK is not responsible for the privacy practices or content of such other sites and accordingly assumes no responsibility whatsoever in respect of such sites. Furthermore, Wolseley UK does not endorse any products and/or services featured on any third party site. You should exercise caution and look at the privacy statement applicable to the site in question.
Users have the option to subscribe to various email services, which we offer. Out of respect for the privacy of our users we present the option not to receive these types of communication.
If a user's personally identifiable information changes we will correct, update or remove that user's personal data as speedily as possible. You may request details of the personal information which we hold about you under the Data Protection Act 1998. A small fee will be payable. This fee will not exceed £10. If you would like a copy of the information held on you or would like us to, correct, amend or update your information please e-mail us at firstname.lastname@example.org.