Returns policy
  1. 1 ABOUT THESE TERMS
    1. 1.1 Orders for Special Order Goods may not be cancelled.
    2. 1.2 The Buyer may cancel other orders at any time before they are dispatched by either:
      1. (a) emailing online.support@wolseley.co.uk; or
      2. (b) telephoning 0344 891 0196
    3. 1.3 Before returning any Goods to the Company the Buyer must contact the Company either by:
      1. (a) emailing online.support@wolseley.co.uk; or
      2. (b) telephoning 0344 891 0196
      3. (c) telephoning the branch from which the Goods were despatched or collected, details of which are found on the advice note accompanying the Goods (“Advice Note”) to inform the Company that the Goods are being returned and to confirm details of the branch / address that the Goods should be returned to.
    4. 1.4 The Buyer may return Goods for any reason within 30 days from the date of delivery / collection provided that the following conditions are satisfied:
      1. (a) Goods will only be accepted if they are in brand new, unused condition fit for immediate re-sale;
      2. (b) Packaged items will only be accepted if the package remains unbroken and in reasonable condition,; and
      3. (c) The Buyer supplies the Advice Note or other proof of purchase (and for the avoidance of doubt a copy of the email confirming details of the order will not be sufficient for these purposes)
    5. 1.5 Where Goods are returned pursuant to Condition 1.4 (where they are not faulty):
      1. (a) in every case a restocking charge will be made; and
      2. (b) the risk and cost or returning the Goods shall be at the Buyer's cost.
    6. 1.6 The Company will examine the returned Goods and will process any refund to the Buyer within 30 days. Unless otherwise notified by the Company the price of the Goods will be refunded less any applicable delivery and/or collection charges.
    7. 1.7 The Company cannot offer refunds or accept returns on the following (unless they are faulty):
      1. (a) Special Order Goods;
      2. (b) if sealed packages have been opened on sensitive electronic goods (eg boiler printed circuit boards);
      3. (c) Goods that have been fitted; and
      4. (d) specially manufactured products.

This Condition does not affect your legal and statutory rights, and further advice can be obtained from the Citizens Advice Bureau.

  1. 1 Definitions
    1. 1.1 You may cancel your order at any time provided that you exercise your right and notify us no longer than seven working days after the day on which you receive the Goods by either:
      1. (a) emailing online.support@wolseley.co.uk; or
      2. (b) telephoning 0344 891 0196
    2. 1.2 If you have received the Goods before you cancel your order you must send the Goods back to the address supplied by us at your own cost and risk. You should obtain proof of postage.
    3. 1.3 Orders placed for goods made to customer's specifications or clearly personalised or non-stocked goods specifically ordered at the customer’s request (“Special Order Goods”) cannot be cancelled. We will contact you to let you know whether your order contains any such items.
    4. 1.4 You may return Goods for any reason within 30 days from the date of delivery / collection provided that the following conditions are satisfied:
      1. (a) Goods will only be accepted if you have taken reasonable care of them and they are unused;
      2. (b) You return all the original packaging where possible to do so; and
      3. (c) You supply the advice note accompanying the Goods or other proof of purchase (and for the avoidance of doubt a copy of the email confirming details of the order will not be sufficient for these purposes).
    5. 1.5 Before returning any Goods you must contact us either by:
      1. (a) emailing online.support@wolseley.co.uk; or
      2. (b) telephoning 0344 891 0196; or
      3. (c) telephoning the branch from which the Goods were despatched or collected, details of which are found on the advice note accompanying the Goods to tell us that the Goods are being returned and to obtain details of the branch / address that the Goods should be returned to.
    6. 1.6 Except where otherwise agreed, you are responsible for returning the Goods to us. We ask that you please ensure that you obtain adequate proof of postage with adequate insurance in place.
    7. 1.7 Where Goods have been damaged whilst in your possession we shall not be obliged to accept the return of those Goods. In such circumstances, we will notify you that the Goods are available for re-collection or re-delivery for which you shall be liable for any reasonable delivery charges incurred.
    8. 1.8The Company cannot offer refunds or accept returns on the following (unless they are faulty):
      1. (a) Special Order Goods;
      2. (b) if sealed packages have been opened on sensitive electronic goods (eg boiler printed circuit boards); and (c) Goods that have been fitted;
    9. 1.9 In the unlikely event that a product is faulty or it has been damaged during delivery, we will exchange the product or provide you with a full refund together with any applicable delivery charges and any reasonable costs you incur in returning the item to us. Notification of any defect must be made within a reasonable time. We reserve the right to inspect all returned products prior to agreeing to any part-refund, full refund or product exchange.
    10. 2.0 If you return Goods to us:
      1. (a) because you have cancelled the Contract between us within seven working days following the date of delivery,; or
      2. (a) for any other reason (save where the Goods are faulty) within 14 days from the date of delivery or collection, we will process the refund due to you (including any applicable delivery charges) as soon as possible and, in any case, within 30 days. However, you will be responsible for the cost of returning the Goods to us.
    11. 2.1 We will usually refund any money received from you using the same method originally used by you to pay for your purchase.